Do not use these people unless you enjoy businesses that take advantage of old people, or unless you like paying $100 to have someone come out to tell you your appliance is broken before looking at it. Additionally, they are extremely rude and unprofessional.
The repairman arrived and promptly told her that it was a control panel issue and that the control panel ($300+) or the whole washer ($800+) would have to be replaced. During the visit, she mentioned that she had seen online that it may be an isolated button issue and asked him to look into it, to which he condescendingly replied that "it was a problem with the internal computer." He then charged $98 for the "diagnosis" and left.
Quick service on a Whirlpool washer. This group came recommended, and were easy to schedule and great to work with. I made one call, received next day service, and the technician showed up during the scheduled window. I'll certainly look to them again if we need an appliance repaired.
I do not know where to begin with this review. I am extremely disappointed with the both the rude treatment of their customers and the complete incompetence they displayed.
Recently, my mom's washing machine start button stopped working. She called me so I quickly looked up online what the problem may be, and saw that it is a relatively common problem with Cambrio washers and that it was an isolated button issue. This was very obvious that this issue was isolated to the individual button since the rest of the control panel was working fine. I found a quick fix via YouTube video, but she opted to call a repairman before having me "cut into" the machine.
Later that night, I came home and tried the fix I had found online, which of course worked and now the washing machine is up and running like new.
I later called to discuss this issue with the manager of the company. He rudely told me "they have been doing this for years" and "it isn't their job to listen to the suggestions of the customer." Additionally, he said "I don't f*ing know what you are talking about and you won't be getting a cent back."
SUMMARY:
Horrible . They tell me on the phone that they will have the part on the truck but when he gets there he doesn't have the part but was very fast to let me know I still owed him the $89 plus tax. Then I call the office and he isn't even listening to me but he also tells me I still owe them
Their pricing is lower than other appliance parts stores in the area. (You can still find lower prices on the internet, but if you need something immediately, they're your best bet).
the $89.
Called for service on a Maytag washer in my home that is perpetually out of balance and got a lecture on how to load a washing machine. My attempt to try and diagnose the problem over the phone (so that their repair man would have the right parts) started the lecture over again. When I asked if this is what is to be expected from the machine I was basically told yes. Well my second machine is a Whirlpool and it rarely does it. My conclusion based on the phone conversation is to replace the Maytag with a better brand as opposed to spending the money on someone coming out and telling you the machine doesn't have a problem. Or find someone else interested in fixing the machine.
Dependable Maytag Home Center is a US Home Goods Store based in Metairie, Louisiana. Dependable Maytag Home Center is located at 2628 David Dr, Metairie, LA 70003, USA.
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