Rude customer service worker but the adjuster was nice... Need better workers at front desk.
I set up and appointment to pick up my car and drop off the rental. Show up, drop off the rental keys, pay and wait for my keys to come from the back. Easy enough right?
I am on the market for a new insurance company and will not recommend progressive to anyone along the way... especially considering the amount of money you have to pay in Louisiana for insurance.
Truck #700687?? Thank you so much for stopping and jumping the battery! Now my best friend can get back to Albuquerque, New Mexico from Avondale, Louisiana!! Nicest progressive auto driver in the world!
I unfortunately got in a wreck and needed to have my car repaired.
I ask to speak to a supervisor (Robert), he was not in but calls me about 10 minutes after I get home, instantly refuses the claim and says I have to file another one. I ask to speak to his supervisor, Kyle, who actually calls me the next day. In the mean time I took it to an independent shop and had them look at it, they said it should have been fixed... and they could tell just by look at what else had been fixed.
They tell me they look at 1000s of wrecks a year and can tell me with 100% certainty that A. this was not caused by this wreck and B. its under the car. (see attached picture.) I'm DUMBFOUNDED. I point to the crack, I point to everything that has been replaced, I point to under the car... I point to the crack again... I point to UNDER THE CAR.
I wouldn't wish my worst enemy to get in a car accident with another driver covered by Progressive... Progressive driver was 100% liable. They offered me a low ball property damage payout (several of their comps had been in wrecks, really?). I declined. They then offered me something reasonable which I accepted. They wasted my time getting my check prepared when I came in - was supposed to be ready to pick up. Then, icing on the cake, they neglected to pay off my lien holder. It has be 3.5 weeks now, and they still haven't paid. I have had to pay additional monthly payments and interest due to their ineptitude. Trying to get them to admit they owe me the interest is more painful that pulling my own teeth. I had literally 4 different adjusters assigned to my case - different one every time. Seriously a nightmare and not sure why anybody would ever purposefully put themselves through this by purchasing insurance from Progressive.
I figured I would use this very (not so in the long run) convenient claim center. I mean who would not like to drop of your car, pick up your rental, and be done with it until its repaired. Well the first 2 steps worked like a charm. That last step however was a headache and a half.
Well Kyle calls me back, Kyle ask for a few more pictures of the crack. Standing back a few feet while someone pointed to where it started etc.
Regardless, something that should have been obviously to most, IE a crack on the side of a car verse just under a car, is NOT obvious to this establishment. They are out to deny any and all responsibility and not make your life easier. If it was not for Kyle (who honestly gave me a bit of faith in the company), this would have been going all the way to the insurance commission in Louisiana. He even said this should have been solved 2 steps before getting to him.
After less than 4 hours of a work day and Kyle having the pictures on his desk he immediately calls me and approves the part to be repaired. He said he did not know why they said it was under the vehicle other than it was big enough and curved under the car. They also had no pictures that showed the crack BEFORE going into the shop etc (this could also be because it was hard to see unless you were right up on it). So even if it might not have been caused in the wreck (99.999999999% sure it was caused in the wreck), it got damaged somewhere along the lines after it left my care.
Where to even begin with this place.
They come out and say that the crack was not fixed because it was caused by previous, unknown to me, damage to the vehicle. They also say this crack is UNDER the bumper... where it clearly started on the side of the car directly next to/ in the impact zone.
Well when we go out to look at the car after the repairs I instantly notice a HUGE crack in the bumper right in the impact zone. I point it out immediately and ask why it was not fixed. It goes down hill from there.
They look at picture of everything and say yes the crack is there (not letting me see the pictures very where mind you) and say the only way they are fixing this is if I file another claim. Also they were apparently supposed to go around the car with me and X or circle all damage to be repaired or previous damage... they did not do this.
They get in no hurry wit repairing ur car, i didnt hav rental insurance, when i returned the rental car, they forgot my reciept and didnt confirm the transaction so i was still gettin charged for my out of pocket rental, and the car was a cheaper smaller make/model than my car.. Not happy.. Then the deadline was wednesday 11th and now its friday and theyr sayin it mite b monday.. Not happy nor am i satisfied.. They r not hands on AT ALL!! they wanted ne to do everything from my phone app.. Laziness.. And customer service was horrible.. Yaw r like mcdonalds false ads, "always fresh never frozen" yaws is always false never real.. And emails r not good communication when yaw wont answer phone calls!!
Progressive Insurance Metairie Service Center is a US Car Rental based in Metairie, Louisiana. Progressive Insurance Metairie Service Center is located at 1425 Airline Dr, Metairie, LA 70001, USA.
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