Got a great deal on the perfect ring for my 10 year anniversary
My husband and I went to Zales on Black Friday at which time he purchased a diamond bracelet for me. We did not have the actual credit card with us at the time as it was laying on my kitchen counter. They pulled the information up and we purchased the bracelet. Two days later I opened the envelope to find my new card and a $100 off coupon for my next purchase. Since I had received the $100 off before I purchased the bracelet I figured I could apply it to the purchase I just made. I called Zales customer service at which time it took me 9.2 minutes to get an actual human on the phone!!! THEN after explaining what I was calling for she placed me on hold for another 2.1 minutes only to come back and tell me she didn't know the answer and to call the actual store it was purchased at!!!! I called the store and explained about the $100 coupon. The manager proceeds to tell me since it was a black Friday sale that the coupon is no good. I read the back of the card which said good for regular, sale and clearance items. He STILL said it would not apply because the bracelet was a black Friday deal. I argued and read the back of the card again to him. After going back and forth he said to bring the card and he would "see" if he could apply it! My frustration is I called both customer service and the actual store and neither knew an answer! Makes me want to close the account!
My husband bought my wedding ring from here. To expect great customer service is to expect hell to serve ice water. On one of the many occasions I've visited, one female rep was speaking to an older customer. The way she handled the older lady customer was disgusting. You should never speak to an elder like that, don't you have manners? All because the elderly woman had a lot of questions. I almost stepped in but my husband asked me to mind my business.
My engagement and wedding band set were both damaged during resizing and two diamonds fell out. This store has terrible customer service and has lied to me and my fiance. Do not trust this branch to help you or care about you, they only care about sales. The only good thing about this branch is the manager.
I purchased an engagement ring from Zales. It was sent off to be sized and i was told i would be contacted when the ring was ready. A few weeks later i received two emails stating that the ring was ready. I called the following morning and the lady i spoke to confirmed that it was ready and could be picked up whenever i was ready. I went straight there after work just to be told that there was a mix up and that it was not ready. I was then told that it would be ready the following Monday. I asked "Are you sure it will be ready?" The answer was "Yes!" Well here it is, the day i was told and i call and it is not ready. I asked to speak to the person that sold me and told me it would be ready and conveniently she is not in today and they are unable to tell me when it might be ready. VERY VERY POOR CUSTOMER SERVICE. VERY VERY UNPROFESSIONAL.
Zales is a US Jewelry Store based in Metairie, Louisiana. Zales is located at 3301 Veterans Memorial Blvd, Metairie, LA 70002, USA.
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